Shipping Policy

Last updated: November 12, 2026

Orders ship within 1–2 business days after payment is received. Orders paid on weekends or holidays ship the next business day. You will receive an email with tracking information as soon as your order ships.

Packaging

• Each vial is individually wrapped and cushioned to prevent breakage.
• 10-vial kits ship in a protective case.
• All compounds ship as lyophilized (freeze-dried) powder, which is stable at room temperature in transit.
• Outer packaging is plain, with no product names on the outside.

Shipping rates and delivery times

Delivery times are carrier estimates and are not guaranteed. To protect product integrity, we may hold orders when transit would extend over a weekend or during extreme heat.

Tracking

You will receive a tracking link by email when your order ships. It is also available in your account.

Lost or delayed packages

If tracking shows no movement for 7 business days, or a package marked delivered cannot be found, contact us within 14 days of the ship date. We will file a claim with the carrier and send a replacement or refund once the claim is resolved.

We are not responsible for packages delivered to an incorrect address entered at checkout. Please check your address before ordering.

International orders

We currently ship only within the United States.