How can we help?
Answers on shipping, payments, orders and handling. Can't find it? Send us a message below.
Shipping
How quickly do orders ship?
Orders placed before 2:00 pm ET on a business day ship the same day. Later orders ship the next business day.
How do orders ship?
Every compound ships as lyophilized (freeze-dried) powder, which is stable at room temperature in transit. Store vials at 36°F to 46°F (2–8 °C) once they arrive.
Is packaging discreet?
Yes. Outer packaging is plain, with no product names on the outside.
Do you ship internationally?
We currently ship only within the United States.
Payments
Which payment methods do you accept?
Accepted payment methods are shown at checkout.
Is checkout secure?
Yes. The whole site runs over an encrypted connection, and payment details are handled by our payment provider, never stored on our servers.
Orders & tracking
How do I track my order?
A tracking link is emailed when your order ships, and is always available in your account.
Can I change or cancel an order?
Yes, until the order has been packed. Email us with your order number as soon as possible.
Products
How should compounds be stored?
Each product page lists storage conditions. In general, keep lyophilized compounds cold, dry and protected from light, and avoid repeated freeze–thaw cycles.
Where do I find the certificate for my vial?
Enter the lot number from your label on the Lab Testing page.
Are these products for human use?
No. All products are sold strictly for in-vitro laboratory research and are not for human or veterinary use.
Returns
Can I return a product?
Because we cannot verify how products are stored after delivery, all sales are final except for damaged, incorrect or missing items. See our Refund Policy.
My order arrived damaged — what now?
Email us within 7 days of delivery with your order number and photos, and we will replace it.
Contact us.
Monday–Friday, 9 am – 5 pm ET
Within one business day