Refund and Returns Policy

Last updated: November 12, 2026

All sales are final. Our products are research materials whose storage and handling we cannot verify after delivery, so we cannot accept returns or resell returned items. We will make it right in the cases below.

When we replace or refund

• Damaged in transit: a broken vial, compromised seal or crushed package.
• Wrong item: a different compound or size than you ordered.
• Missing item: an item on your packing slip that was not in the package.
• Lost package: see our Shipping Policy.

How to file a claim

1. Email support@polluxpeptides.com within 7 days of delivery.
2. Include your order number and photos of the item, packaging and shipping label.
3. Keep the product and packaging until the claim is resolved.

We review claims within 2 business days. Approved claims receive a replacement or a refund to the original payment method, at our choice.

What we cannot refund

• Products opened, reconstituted or stored improperly after delivery.
• Orders refused or returned to sender because of an incorrect address.
• Change-of-mind or ordering-error requests after an order ships.
• Orders cancelled for violating our Terms and Conditions (refunded only before shipment).

Cancellations

You may cancel an order for a full refund until it has been packed. Email us as soon as possible with your order number.